FREQUENTLY ASKED QUESTIONS
For additional assistance or if your questions remain unanswered, please reach out to us via email at support@greenbudzcbd.co.uk. We're here to help address any inquiries you may have.
All orders are dispatched the same or next working day, excluding weekends and bank holidays, using Royal Mail Tracked and Signed service.
Next Working Day Delivery takes 1 working day, while Standard Delivery within the UK takes 2-5 working days.
Yes, you have a 30-day window to return unopened items with intact seals. Unfortunately, opened, used, or tampered items cannot be returned.
To initiate a return or cancel items, contact us at support@greenbudzcbd.co.uk, providing your order number.
Refunds will be processed upon receiving and examining the returned item. You will be notified via email. Approved refunds will be credited back to your original payment method.
Check your bank account, contact your credit card company, and bank. If issues persist, contact us at support@greenbudzcbd.co.uk.
No, our CBD products are THC-free. We prioritize providing products with non-detectable THC levels to ensure a pure CBD experience.
Hemp and cannabis are varieties of the same plant species. Hemp is cultivated for industrial purposes and contains low THC levels, while cannabis is cultivated for medicinal or recreational use and can have higher THC concentrations.
Yes, all our products undergo rigorous lab testing to ensure quality and compliance. We prioritize transparency by providing lab results, confirming the purity and potency of our items.
No, our CBD products are completely free of cannabis. We are committed to providing products with pure CBD derived from hemp, ensuring a THC-free experience for our customers.